Get in touch
Question, bug, idea or partnership — pick the channel that suits you. We reply within an hour during work hours.
Telegram channel
Announcements, updates, and job-search tips
@jobpath_ai
Support chat
Product, billing and integration questions
@Jobpath_help
Support email
If you'd rather email — we reply just as fast
support@jobpath.world
Press and partnerships
Collabs, interviews, legal questions
hello@jobpath.world
Average reply time — 45 minutes, Mon–Sun 9:00–23:00 Moscow time
What to send where
- Support — chat and email
- Questions get solved fastest when the details arrive with them: the account email, what you did, what you expected and what you got, a screenshot of the error, and roughly when it happened. For billing, the date plus the payment ID or the last four digits of the card.
- Telegram channel
- The channel is one-way: announcements, write-ups and pricing changes. We read questions in the comments but still answer in the support chat, so nothing gets lost and the whole shift can see the thread.
- Press and partnerships
- Interviews, collaborations and legal requests have their own inbox. Say in the first email what it's about and by when you need an answer — that saves a round trip.
- Which languages we answer in
- Support works in Russian and English, and you can write in either. There's no need to translate your message first — we reply in the language you wrote in.
An overnight email won't get lost: the queue is worked through in the morning in the order it arrived. If it's urgent and about billing or account access, the support chat moves faster than the inbox.